If any items are returned that were part of a multi buy promotion, all items must be returned.

*This does not affect your rights if the product is faulty or misdescribed.

Most items can be returned to any Baby Basics store or may be sent direct to us at:

Baby Basics
Unit 30 South Mall
Grays Town Centre
RM17 6QE

Should you require an unwanted item to be collected this can be arranged by calling 01375 398 858, please note that a £20 charge will be incurred.

If you need advice before you return an item please ring us on 01375 398 858. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.

If you live overseas please phone our Customer Care Team in the UK on +44 (0)1375 398 858, Monday to Saturday, 10am to 5.30pm.